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How can we help?
Email Support
Questions, bug reports, feature ideas — email us and we'll get back to you.
support@appalex.huWe usually reply within 1-2 business days.
In-App Support
The fastest way to reach us is right from the app:
- • Open Ripdex and go to Settings
- • Tap "Contact Support"
- • Describe your issue and send — your app version is attached automatically
Frequently Asked Questions
How do I cancel my subscription?▼
How do I cancel my subscription?▼
On iPhone/iPad:
- 1. Open the Settings app on your device
- 2. Tap your name, then "Subscriptions"
- 3. Select Ripdex
- 4. Tap "Cancel Subscription"
Note:
- 1. Deleting the app does not cancel a subscription.
- 2. Subscriptions are managed by Apple, not by Ripdex.
- 3. After cancelling, Premium stays active until the end of the paid period.
- 4. You can resubscribe at any time.
How do I request a refund?▼
How do I request a refund?▼
App Store purchases:
- • Go to reportaproblem.apple.com and sign in with your Apple ID
- • Find your Ripdex purchase and select "Request a refund"
Note:
- • Refunds for App Store purchases are decided by Apple, not by Ripdex.
- • If you have trouble, contact us and we'll do our best to help.
Which cards does Ripdex recognize?▼
Which cards does Ripdex recognize?▼
Ripdex recognizes more than 47,000 Pokemon cards:
- • All international (English) expansions — Base Set (1999) to the newest releases
- • The full Japanese catalog, including Japanese-exclusive promos
- • Prices come from live TCGplayer market data, updated daily
Which platforms is Ripdex available on?▼
Which platforms is Ripdex available on?▼
Ripdex is available for iPhone on the App Store. The web price guide at getripdex.com works in any browser.
How do I delete my data?▼
How do I delete my data?▼
Your collection is stored on your device. Deleting the app removes it. To request deletion of any analytics data, email us at info@appalex.hu.